Giraffe personalized name blankets - Longneck Surf

Of course! Feel free to use each listing customization options. If you feel that the options provided limit you, let us know, and we will work with you on the required changes and share a digital proof. Small, minor changes such as name, fonts or colors are always free. A complete redesign may require a design fee.

Since all of our blankets are made-to-order, it takes a few days to design, print, inspect, and pack your order (depends on the orders queue). 

Our blankets are usually shipped in 5-10 business days. Shipping transit is typically 1-5 days, depending on your location.

With that said, we do understand "emergencies" like a fast-approaching birthday. If you need your order sooner, reach out to us via phone, email, or chat, and we will do our best to accommodate. 

We don't send digital proofs for general orders that stay within the listing options (colors, fonts, etc.). We will provide digital proof via email for custom blankets. Please add a note (when placing the order) if you would like to see a proof before printing.

Please send us a photo of the damaged item, and we will send a replacement. Please note that replacement items will be EXACTLY as the original item ordered. (size, design, etc.)

All of our personalized blankets are made to order & cannot be resold to someone else. Therefore, our blankets are not eligible for returns. We guarantee all blankets against any defects. In the event of a defect, we will be happy to replace the item.

Please contact us as soon as possible if you find out that the shipping address provided is wrong. We can change the shipping address before sending your order for production. 

We send most items for production in 12 to 24 hours to avoid any delays in shipment. We can't change the shipping address once the blanket was sent for production as we use a printing partner. 

Please notify us ASAP to find out if we can correct this mistake. We can only do it before the item is sent for production. If we can not edit it anymore, you would need to reorder with the correct spelling. 

We copy/paste the information provided to avoid errors. If we made a spelling mistake, we would send a replacement item with the correct spelling. 

We design all blankets in-house, and print using one of our exclusive printing partners to ensure superior quality and consistency. Our printing partners print and ship the orders directly to you from various locations throughout the United States. If you have multiple items in your order, they may ship separately. Local pickups are not available.